OPAN HOME AG strives to preserve the integrity of your data and to guarantee its security. Various measures have been taken to protect the data from unauthorized access.

We collect and use your personal data exclusively under the provisions of Switzerland's data protection law. In the following, we will inform you over the nature, extent and purpose of the collection and use of personal data. You can get this information on our website at any time.

An individual's medical records are in particular need of protection. They are subject to medical confidentiality provisions and the fundamental right of individual control over personal information. The data stored by OPAN HOME AG are patient data, such as, for example, name, address, date of birth, social security number, health insurance, family doctor, etc. Discharge and care information, such as the type of care needs and reason for hospitalization, are also stored by the company. Additionally, documents that contain sensitive information may also be transmitted. Applications that are older than 6 months will be automatically anonymized. When applications are anonymized, they are not entirely deleted. Rather, only the fields that could be used to identify a person are removed. The advantage in this case is that applications can still be analyzed for statistical purposes.

Data transmission via e-mail

All messages that are sent via email are completely anonymous and contain only the registration number, date of birth, gender, and the first letter of the surname of the patient. For example, "Application # 1234, 12.12.1944 (Mr. M)". Confidential information will not be send via email.

Browser data

Your Internet browser automatically transmits data to our web server when accessing our website for technical reasons. This includes the date and time of access, URL of the referring website, downloaded files, amount of data sent, browser type and version, operating system, and your IP address. This data is stored separately from other data that you enter when using our website. A mapping of this data to a specific person is not possible for us. This data will be used for statistical purposes and then deleted.

SSL encryption

All data that are transmitted by you will be treated confidentially and transmitted to our server using SSL encryption The transfer of protected data is protected with 256-bit encryption and root certificate (2048 bits). This encryption makes it very difficult for unauthorized people to spy on the information transmitted between computers.


To extend the functionality of our website and to make the use more convenient for you, we use "cookies". With the help of these "cookies" data can be stored on your computer when you visit our website. You have the option to prevent cookies being stored on your computer by selecting the appropriate settings on your browser. However, the functions of our offers may be limited.

Right to information

As a user of our website, you have the right to request information from us about the data stored about you or your pseudonym. At your request, the information can be provided electronically.

Google Analytics

Google Analytics is not used on pages with sensitive data (e.g.: registration form).

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "Cookies", text files that are stored on your computer, to help analyze how users use the website. The information generated by the cookie about your use of this website are usually transferred to a Google server in the US and stored there.

In the case of activation of IP anonymization on this website, your IP address will be shortened within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be transferred to a Google server in the USA and will be shortened there . The IP-anonymization is active on this website. On behalf of the operator of this site Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other website activity and internet related services to the website operator.

Your IP address that was obtained within the scope of Google Analytics is not associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, we point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the data generated by the cookie about your use of the website (incl. your IP address) to Google and the processing of these data by Google by doing this under the following Link browser plug-in available Download and install.


This page uses Instabot, a chatbot service from ROKO Labs LLC. Data passed to the Chatbot are collected, sent and saved on a server in the USA. Saved data such as the chat history and voluntarily given contact data will be deleted after six months. No IP-Adresses are logged and saved.